MEASURES ARE IN PLACE

The safety of our guests and team members is our top priority, therefore we have analysed each element of your stay with us in order to best assess how we can keep you and your family safe, whilst still enjoying your stay.

Please see below a list of measures which we have implemented, kindly note these guidelines and regulations will be under constant review and will updated regularly in line with the latest government advice.

For more information, please visit: SA Covid-19 Resource Portal. 
  • Pre-Arrival
  • Arrival
  • Housekeeping
  • Public Areas
  • Food & Drink
  • Departure
  • We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay. These include a new persistent cough, high temperature or loss of smell and taste.
  • If you have an email address you will receive the following documents prior to your arrival at Villa Marine:
    • Welcome letter
    • Registration card
    • COVID – 19 Questionnaire (government regulation)
    • A request for a copy of your ID or Passport
  • We kindly request that you complete your registration and health questionnaire prior to arrival and return via email to minimize contact time during check in process.
  • All guests will be required to wear a mask.
  • All guests will be temperature scanned upon arrival at the guest house as well as upon entry.
  • Any guest showing a temperature higher than 37.5° will be isolated and a secondary assessment will be required.
  • Hand sanitisers will be available on arrival at the hotel reception entrance, we politely request you use these on arrival and throughout your stay.
  • We will be adding PVC screens and social distance stickers to our reception area to limit contact as much as possible and adhere to the 1.5m rule.
  • Our reception teams will sanitise their hands and surfaces between each guest.
  • All room keys will be sanitised before given to the guest.
  • Pens and credit card terminals at reception desk will be sanitised before and after each guest.
  • Our team members have been advised not to handle any guest luggage at this point.. However, should you require help we will be able to assist following the sanitation of your luggage.
  • Our Housekeeping team will be provided with full PPE to use whilst cleaning your room and the PPE will be sanitised between each bedroom.
  • Every room will be deep cleaned and sanitissaed prior to your arrival, with special attention to high touch areas and items such as phones, remote control, light switches and door handles.
  • Additional sanitising, such as room fogging, may take place where required.
  • For long-duration stays, the frequency of room cleaning will be reduced to every two to three days. Linen changes will take place when the guest departs or every three days for longer duration stays.
  • All excess cushions, throws, extra blankets, will be removed. These will be available upon request. All other non-essential items will be available upon request.
  • All guest information and reading material will be removed from the room. Our DSTV guide is available via QR code at the Reception.
  • We regret to inform you that we will not be offering a turndown service during this time.
  • Our Laundry supplier has put in additional steps to ensure that all linen is cleaned and sanitised in accordance with the required standards.
  • Handsanitisers have been placed throught the public and back of house areas of the hotel.
  • Our Public Areas will be cleaned and disinfected throughout the day, with high traffic areas being sanitised more frequently.
  • Special attention is given to high touch areas such as door handles and handrails.
  • When moving around the hotel we request that you please wear your masks and be considerate of the 1.5m social distancing rule.
  • Visible signage has been placed throughout the hotel regarding the cleaning and safety protocols.
  • All leaflets and collateral have been removed. Should you require any information, please contact reception for assistance.
  • In our public area bathroom facilities, we will be providing no touch hand dryers.

Our dining options will change to increase hygiene and cater for social distancing in both the kitchen and the restaurant.

  • Hand sanitisers will be provided at the entrance to our restaurant.
  • The number of guests in the dining area will be managed according to government regulations and guidelines.
  • All front of house and kitchen team members will be provided with relevant PPE and safety training to ensure that hygiene measures are maintained.
  • Table condiments will be limited to salt and pepper.
  • Our cutlery and crockery will be fully sanitised between use, as per the required standards.
  • Tables, table appointments and surrounds will be wiped and sanitised before welcoming and seating the next guests.
  • Our reception teams will sanitise their hands and surfaces between each guest.
  • Pens and credit card terminals at reception desk will be sanitised before and after each guest.
  • Credit, debit cards and EFT will be accepted as methods of payment. At this stage we are unable to accept cash.
  • You may request a final bill to be emailed to you by Reception. If you did not book directly with the hotel, you will need to provide us with an email address.
  • Our team members have been advised not to handle any guest luggage at this point. However, should you require help we will be able to assist following the sanitation of your luggage.

OUR TEAM

  • All our team members have completed training on the hotel and guest house COVID-19 protocol and how to prevent the spread of Covid-19 within the guest house setting.
  • All our team members will be temperature checked upon arrival at the hotel and screened for any COVID-19 symptoms.
  • Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
  • Hand sanitising stations have been added throughout all public and back of house areas.
  • Clear guidelines will be displayed in all back of house areas for team members information and awareness.